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Reviews: Schubert's Marine
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Schubert's Marine
New Orleans, LA 70124-1642
Lake Pontchartrain South shore
- Lat / Lon: N 30° 01.432' / W 090° 06.891'
- Contact: John Brimer
- VHF Monitored: 16
- Phone: (504) 282-8136
- Fax: (504) 283-3407
- Email: [email protected]
- Website: http://www.schubertsmarine.com
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Review for Schubert's Marine
Reviewed by:
Robert
, Slow Dancing,
on Jun 7, 2023
Vessel Type: Power
LOA: 40'
Draft: 4.0'Rating: 2
My experience was not confidence inspiring.
May 23 - I call them - "My generator runs, but does not produce power, can someone come look at it? The answer was yes, tomorrow. The next day - "When will your guy come over?" The answer was, well..... it will be a couple days.
May 24 - stood in their office. "I need you to look at the generator on my boat in the next week, I'll be back in 10 days to continue moving the boat. Can you do that? Can you diagnose and do likely repairs in that timeframe?" The answer was a definite YES.
A week later - "Have you looked at my boat?" No. We will send someone tomorrow. I call them the next day "Have you looked at my boat?" No, Our guy will go look at it on Monday. I call them on Monday - "Have you looked at the generator?" No, we will send someone on Wednesday. I call them on Wednesday at noon - "Have you looked at my generator?" No, but our guy is going to go over shortly, I'll call you back. I want until about 3:45 (because they go home at 4) - Our guy just came back from looking at your boat, it requires some work we can't do in the next couple of days.
Grrrrrrr... This is why we had the discussion on 5/24 about getting this diagnosed & completed in the next week.
Always polite and encouraging in person and on the phone. But, there was a total lack of follow through and an impressive amount of foot dragging.
So, I can't comment on the quality of their work. But, the total lack of follow through was maddening. I understand that this would be a small job, and they might be too busy with larger jobs to deal with it promptly. But don't tell me you can do it, when you clearly could not.View location on the Waterway Guide Explorer
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Review for Schubert's Marine
Reviewed by:
Jake Hottes
on Mar 24, 2021
Vessel Type: Power
LOA: 43'
Draft: 3.5'Rating: 3
Tried to get gas here at the 24hr pump on a Sunday. Pumps were blocked by boats tied up to listen to music next door. After double parking on the other side of said boats I found the pumps did not work. They would say network unavailable and not accept my credit card. Anyway the main thing to note for fellow boaters is that the pumps might very well be blocked by unattended boats on the weekends due to the proximity to bands and entertainment.
View location on the Waterway Guide Explorer
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